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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Home & Garden

Report number

20140711-546A6-2147442957

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Appliances, Other and Not Specified (482)

Incident narrative

SaferProducts.gov consumer incident report 20140711-546A6-2147442957. Matched catalog product: Shark S3501. Source model text: S3501A. Incident: I plugged in my Shark Steam Mop and waited for it to steam which typically takes about 30 seconds. This time, it did not steam. I pumped the handle a couple of times to ensure that water was being pushed into the heating mechanism, and still no steam. I checked the water level and verified that there was an adequate amount of water. I wondered if the mop head had been put on backwards, so I unplugged the mop, and since the mop showed no signs of steaming, proceeded to remove the mop head. Once I did this, a huge amount of steam spewed out of the handle/steam device, nearly burning me! I'm really lucky that I wasn't pointing it at my face!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140711-546A6-2147442957. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.