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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore 796. 91383410

Category

Kitchen Appliance

Report number

20140723-3C881-2147442605

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20140723-3C881-2147442605. Matched catalog product: Kenmore Kenmore 796. 91383410. Source model text: 796.4127. Incident: I purchased a Kenmore front loading washer in October 2012 from Sears. Model 796.4127. S/N 209PNXL10226. The rubber gasket in the washer does not drain and holds water. It has black mildew on it which does not come off. It makes all of the wash smell like mildew and is ruining our clothes. I use the self cleaning function on the washer and regularly scrub the rubber gasket, however mildew builds up in areas that can not be reached. This problem has continued to get worse since first purchased. I see the reviews of the washer complain of the same problem. This item should be recalled. It is a defect to this product and a health concern for my family.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140723-3C881-2147442605. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.