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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20140801-D4419-2147442378

Ownership age

About 51 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20140801-D4419-2147442378. Severity: Incident, No Injury. Matched catalog product: Shark S3501. Source model text: Shark Pocket Steam Mop S3501. Incident: I was using mop when it stopped steaming. Waiting for it to reheat to see if that would help and continued to pump handle to start steaming process. No steam released. The mop head shot off with great force 3 feet across the room and released steam and the heated water from tank everywhere. Luckily, my 6 month old baby and 4 year old were no where near and I was not injured. I use distilled water for the tank to prevent mineral build up and use a 50/50 solution of vinegar and water to prevent any possible build up. This could seriously injury a person by the steam released under great pressure, the scolding hot water from the tank, or the mop head shooting off.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140801-D4419-2147442378. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.