SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140822-1810D-2147441645. Severity: Incident, No Injury. Product: Shark clothing iron Prox G1576 (Shark clothes iron body was blue plastic. With I think Prox on side. Silver base where cord comes out). Incident: We have a shark iron owned by Euro Pro. On Aug. 4 the iron self ignited into flames. It was on but was to have an automatic shut off. The entire iron is melted except for the sole plat. And the cord leading away from the iron. I called them three times on August 6,11, and 13. Messages left by customer service to claims dept twice and I left message at claims dept once myself. I called your company on Aug. 14 and spoke with [REDACTED] and he made notations of our conversation. Shark claims dept did call bac on the afternoon of the 14. The gal I spoke with was [REPORTED] in claims, which I was told there is only one person who works in claims, and she admitted yes very small dept. when I asked about that. We have damage to our carpet for it also caught on fire from the dripping plastic of the burning iron. We were lucky it was in the evening, for I fear our home would have burned down. [REDACTED] has stated Shark is not necessarily taken responsibility for damages since the owners Manuel says not to leave on even though it has automatic shut off. She emailed me a fed ex confirmation label and asked to have the iron shipped to their company to run some " tests". I still have the iron and cord, not much of it left. What avenue do I take to resolve this?