SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140827-C420B-1425401. Severity: Incident, No Injury. Product: HP LS-15 (HP laptop power cord Brick). Incident: (01/01/2010) The consumer stated that the rectangular piece on the cord that connects the two cords together get very hot as soon as it is plugged ito the electrical outlet. HP called it the "brick" The consumer has the LS-15 cord that is recalled in Rel #14-262 but is not sure if hers is included. The consumers also have had an additional problem which she called HP about. The consumers plugged the cord in to charge the laptop and fire shot out of the outlet! The consumers unplugged it immediately took the cover off & saw that the wires (electrical) & part of the outlet was burned! No longer useable! The consumer called HP 8/29 & made a report. They said not to try & fix the outlet & not to use the computer. He said someone would call within 24 hours. However, as of 9-2 no one has called. He forwarded it to the "concern" dept. The consumer has the case #. The consumers called the CPSC & he said the consumer could add this to report.