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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung FTQ353IWUX

Category

Kitchen Appliance

Report number

20140909-98364-2147441106

Ownership age

About 41 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140909-98364-2147441106. Severity: Incident, No Injury. Matched catalog product: Samsung FTQ353IWUX. Source model text: FTQ353IWUX/XAA. Incident: I set my range to preheat. About 2-4 minutes into the preheat I heard a loud pop or crack coming from the location of the range. When I went to investigate I seen an orange glow coming from behind the stove and the control panel lights flickered for a few seconds. I then realized the stove was on fire internally. I pulled the stove out quickly and pulled the electrical cord out from the wall. I seen flames inside an attempted to put them out. They finally went out (Thankfully) so the entire damage was contained behind the control panel and internally behind all metal pieces. There was no indication of any issues or problems prior to this incident and this stove had been used every day since purchase without incident. Nothing was on or inside the stove at the time of incident.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140909-98364-2147441106. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.