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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE58F9500SS

Category

Kitchen Appliance

Report number

20140930-324D0-2147440506

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140930-324D0-2147440506. Severity: Incident, No Injury. Matched catalog product: Samsung NE58F9500SS. Incident: We purchased a Samsung slide in range several months ago. model#NE58F9500SS On several occasions we have turned the burners on by simply brushing up against them. The knobs are in such a position that makes it far to easy for this to happen. They also turn too easily. We have always noticed and were able to turn them off before anyone got burned. However yesterday we had someone working on our backsplash and had placed a towel on the stove top to protect it. He had placed his drill case on top of the towel. As he was working the burner turned on and by the time he noticed what was happening, the drill case had melted through and when he lifted it up the towel burst into flames. He got out the fire but had he not acted quickly it could have been much worse. I feel the design of the control panel is poor and this product is unsafe.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140930-324D0-2147440506. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.