SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20141002-FA9B3-2147440446. Severity: Incident, No Injury. Matched catalog product: LG WT4801CW. Source model text: LG Model # WT4801CW. Incident: LG Brand Top Loading Laundry Machine WT4801CW with diamond glass top. I approached the machine to start a load of wash (I always keep the cover/lid in the down position) and noticed that the glass lid was shattered completely. I looked around to see if anything had fallen on it but found nothing around even though I do not keep any items stored above. When I contacted LG's customer service dept., they told me that they never heard of this happening before and I need to contact a local LG authorized service center to access the situation and see if it was due to negligence on my part or if indeed it is a defect in the glass as there is only a 1 year warranty and my machine is 2 years old. I contacted the one and only authorized service appliance repairman and they advised that it would cost me $85. 00 plus tax just to come out and look at the machine and the earliest available day would be in 5 days. This is the only authorized LG repair shop in my entire state ! He came out and all he would say is that to replace the glass top would be $277.90 plus tax ! He said I would have to call LG to see if they would cover the cost of replacing the lid since it's outside of the 1 yr. warranty. I filed a report with LG and when I followed up with them on 10/2/14 I spoke with a customer service manager and he said they cannot cover the cost of the lid since it's no longer under warranty or has not been recalled. He also stated that they are not familiar with this happening to anyone else.