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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Chrome HP Laptop HP Pavillion

Category

Electronics

Report number

20141006-586DF-2147440361

Ownership age

About 11 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20141006-586DF-2147440361. Severity: Incident, No Injury. Product: Chrome HP Laptop HP Pavillion (HP Chrome Laptop and Charger). Incident: Last Christmas I bought a Chrome HP Laptop for my grandson(age 9) December 2013. In January the charger was plugged into an outlet in his bedroom and it melted the outlet. Luckily I caught it and pulled it out before a fire. I called HP back in January and they sent me out a new charger under warranty and it did not work. I called them and they sent be out a new one again which did not work. In September I called again and I now have in my possession another one that does not work. It looks like a used charger and what happens to the last three is that the wire connection pulls apart and frays. The first one overheated and the last three frayed. I have the computer and the charger and cannot use it. I gave up with HP as they keep sending me out used replacement chargers. [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20141006-586DF-2147440361. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.