SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20141013-D9A57-2147440117. Severity: Incident, No Injury. Product: Hoover UH70820 WindTunnel 2 Rewind Bagless Upright (Hoover (also known as TTI Floor Care) vacuum Model # UH70820). Incident: Earlier this year (March 3, 2014) I bought a new Hoover (also known as TTI Floor Care) vacuum Model # UH70820 from Target. Immediately out of the box the motor made a humming noise. A few months after owning it the vacuum Model # UH70820 it overheated on the bottom and burned holes or roller marks in to my shag rug. I filled out a complaint form on their website June 25, 2014.I did not hear back from Hoover/TTI Floor Care so I emailed them again on July 18, 2014. I didn�t hear from Hoover/TTI Floor Care until late August 2014. The lady who called me was very kind and informative. She knew a lot about Hoover/TTI Floor Care products and explained to me that Model # UH70820 doesn�t have an automatic roller shut off feature. That when you are using the hose feature the rollers continue to roll, causing the bottom of the vacuum to overheat. She explained the damage claim process and that she would send me model that was redesigned with an automatic roller shutoff so that when I use the hose the replacement won�t further damage my property. I received my replacement much sooner than expected, I was told 7-10 days from the date Hoover/TTI Floor Care ordered it but it was here in 2-3 days. Again immediately out of the box the replacement has a humming or vibrating noise coming from the motor. I�ve not yet used the hose attachment feature, mostly out of fear of further damaging my property.Last week I�d realized it had been 5 weeks since I filled my damage claim against Hoover/TTI Floor Care and I was supposed to hear back from Hoover within 2-3 weeks with a determination of my clai