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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 665.13543N412

Category

Kitchen Appliance

Report number

20141106-A3584-2147439132

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20141106-A3584-2147439132. Severity: Incident, No Injury. Matched catalog product: Kenmore 665.13543N412. Source model text: 665.13032K113. Incident: Purchase a Kenmore dishwasher model 665.13032K113 about a year and a half ago. The heating element broke a piece off and burned a hole through the plastic dishwasher causing our floor to flood. The metal was so hot from the broken piece it actually made a hole through the plastic. A little longer and the hot piece of metal would have melted through completely though causing a risk of a fire below on floor or plastic parts below the dishwasher. Warranty did not cover but I think this is a safety issue more than anything and product should be recalled. Also we be contacting consumer rights groups and my personal attorney for immidiate refund as I believe it is not fair to have this for over a year and the amount to fix cost is greater than the purchase amount.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20141106-A3584-2147439132. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.