SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20141107-EA8DB-1439918. Severity: Incident, No Injury. Product: iBUYPOWER i-Series 301 (Customized Computer Tower). Incident: The consumer reports that for the month prior to the incident, the computer would shut itself down while in use by the consumer and her family. The consumer believes it was due to overheating issues despite the fact that the five fans remain turned on so long as the computer is on. The computer monitor was purchased separately. 11/07/2014 The consumer reports that the computer had been turned on for about one hour to one and a half hour before the consumer�s daughter started using it. The consumer�s daughter was browsing the internet for about twenty minutes when she smelled burning and saw smoke coming from the right side of the machine where the disk drive is located at. The consumer�s daughter called the consumer�s husband who was outside their home. When the consumer�s husband arrived a few minutes later, the disk drive was already in flames. The consumer�s husband proceeded to extract the disk drive from the computer tower. The consumer indicates that the disk drive is manufactured by Sony Optiarc Inc. and has model code: AD-7260S, serial code: 4191002L511, and manufacture date: 06/2011. 11/08/2014 The consumer contacted the manufacturer and spoke to a representative in their Technical Support Department. She explained what had transpired the day before and they told her that they were unable to provide any assistance on the matter considering the computer is several years old. Also, they informed her that they have no record of her purchase since they only keep records on file for one year. The consumer asked the representative if they would take an incident report do