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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore model no. 790.80323310

Category

Kitchen Appliance

Report number

20141220-4B047-2147437711

Ownership age

About 52 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20141220-4B047-2147437711. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore model no. 790.80323310. Source model text: 790. Incident: We have a Sears Kenmore Elite model 790 electric range. The shelves fall when any weight is put on them. I understand from online research this is a well known problem for Sears. I contacted them and they just pointed me to the parts department. It is a very hazardous situation because when hot things are in the oven and they fall it can burn someone. It is disappointing a company like Sears knows of this issue and yet refuses to acknowledge the problem or do anything to resolve it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20141220-4B047-2147437711. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.