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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Cuisinart TOB-40

Category

Kitchen Appliance

Report number

20141228-39A96-2147437340

Ownership age

Not stated

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20141228-39A96-2147437340. Severity: Incident, No Injury. Matched catalog product: Cuisinart TOB-40. Source model text: TOB-40 toaster oven. Incident: Bought a Cuisinart TOB-40 toaster oven in September 2011. Recently one of the lower heating elements outer coating split open, thus exposing the heating element itself which gets bright hot during use. Not sure if it is unsafe. Contacted Cuisinart customer support who offered to send a replacement unit if I send in the old one and $10. They say it may take 3-4 weeks for the to ship. So much for customer service!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20141228-39A96-2147437340. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.