SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150109-A39D1-2147436733. Matched catalog product: GE The model # is -JGBS60DEK6WW.. Source model text: Model: JVM3160DFWW. Incident: Incident occurred Sunday January 4th, microwaved was used for 8 minutes to heat/thaw leftover ham.....then placed steamable microwaveable bag of mixed vegetables for 4 minutes.....went to upper level of my home...came back down stairs and home was filled with yellowish smoke and electrical smell.... determined microwave was source of smoke...but it was not the food or the cooking chamber that was on fire, Nor the food/food bag. Food bag was not even hot...barely warm. (Cavity and exterior actually look like new despite The chamber having been filled with smoke) Chamber was filled with smoke but no fire...smoke and extreme heat was coming from control panel side of microwave and heat could be felt all over cabinet side. wood was so hot to touch we believed it would catch house on fire. My husband unplugged it and unbolted it and removed from the cabinet to prevent house fire. We contacted GE and asked if there was a recall on the model and was advised there was no recall. then i explained what happened and was transferred to a consumer agent. She advised an authorized service agent we would bring the microwave to them. RRR is the service agency in Bedford VA. Servicer advised they would get to it as soon as they could and would then advise what is wrong with it. We have not yet heard from the servicer or GE and had no report from them as to the problem.