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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Panasonic NN-SD967S

Category

Kitchen Appliance

Report number

20150109-D17F5-2147436734

Ownership age

About 54 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150109-D17F5-2147436734. Severity: Incident, No Injury. Product: Panasonic NN-SD967S (Panasonic Microwave Oven NN-SD967S.). Incident: I own two Panasonic NN-SD967S Microwave ovens for a few years. Recently one of them broken down. When I opened up the oven, I observed that the wires from one connector is burned. It must be due to overheat on the connector. I took out the connector to examine. It is badly burned up. I was surprised, if the wires is not burned to the point that got it disconnected, it can cause fire. I opened the other microwave oven of the same model, it is obvious that the same connector also got overheated, as the while wires that connected to it has turned black, although it is not disconnected. The product is listed as consuming 1250W and the label on the unit says the input is 12.7A. However, when I measured both units, they took over 1900W and over 16.7 A. I have pictures that can be included for investigation.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20150109-D17F5-2147436734. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.