SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150131-16178-2147435842. Severity: Injury, No First Aid or Medical Attention Received. Product: samsung galaxy (Samsung galaxy tablet model gt-p7310ma). Incident: My 11 year old daughter unplugged the usb charging cord from a samsung galaxy tablet computer that is approximately 4 years old. She started to cry as she was burned/ electrocuted. I handled the cord and was also burned. The rubber at the end of the cord where it plugs into the device had suddenly come apart which exposed metal wiring. There had been no signs of wear on the cord prior to the incident which makes this a risk. The injuries were minor as to not require medical attention however the shock was serious. It also poses a likely fire risk. I contacted samsung but they are disinterested. The part is inexpensive to replace. I proposed to them the product is defective because of the nature of its failure and the cheap rubber failure to expose metal wiring is dangerous. some wiring has an interwire that is made of the stronger more common plastic wiring. Also fiber optic type of wiring. I proposed to them they recall the product as ive never had any other plug fail in that manner on any small device including cheap cell phones. The part is available for less than $5 but this is truly a dangerous part due to its inferior quality. I have a photo of the cord and can send it to you as well. the cord was a bit melted where it came apart. perhaps I can email the picture, couldn't get it to upload.