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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 405 73163310

Category

Kitchen Appliance

Report number

20150225-183B6-2147435065

Ownership age

About 14 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20150225-183B6-2147435065. Matched catalog product: Kenmore 405 73163310. Source model text: 405.73169310. Incident: Sporadically when microwave unit is turned on to heat food the interior light will come on but the neither magnetron nor the motor that turns the plate the food sits on will function. Numeric timer display counts down but there seems to be no power going to the magnetron or the table motor. I can unplug the unit for a period of time (varies from a few seconds to a few hours) and the unit appears to reset and heats foods appropriately. The malfunction is not dependent upon a cold start or the amount of time the unit's run, it's random but frequent. If the unit is running it will run for the set amount of time, malfunction only occurs when 'start' is pressed.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20150225-183B6-2147435065. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.