SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150302-ABDC5-1471550. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Lennox Rhapsody RHAP54 (fireplace with a remote). Incident: (11/15/2014) The consumer stated that he press the igniton button on the remote. Nothing happened. He press the button again, nothing happened. He press the button on the wall switch, noting happend. He tried the remote one more time. This time the fireplace chamber exploded causing the glass panel on the fireplace to shatter. The consumer stated that he was standing in front of the fireplace and was hit by some of the glass. Minor medical attention was required. (11/17/2014) The consumer contacted the builder who brought two representative who did the installation. They inspected the unit for gas leaks but could not find any. The builder mentioned that the fireplace was probably recalled. The consumer was advised that the unit was manufactured after the recall. (12/09/2014) The consumer was contacted by the manufacturer who sent someone out to look at the unit. They could not find the reason for the explosion. The representative advised the consumer that since the unit was taken apart by someone else, the cause may have been covered up. The burner was replaced .