SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150307-F0A48-2147434769. Severity: Incident, No Injury. Matched catalog product: Frigidaire Electric Range Model FFEF3054TS. Source model text: LGEF3045KFH. Incident: Frigidaire Electric Range Model #LGEF3045KFH serial# VF24351654. The range was purchased from Lowes on 11/20/2012. Within the first 7 months of use the automatic door locking mechanism wouldn't unlock after a self cleaning cycle. We call Frigidaire customer service department and were informed that this happens and all we need to do is turn off the breaker, wait 5 minutes, and then turn it back on. This worked and the door unlocked, but this needs to be done every time you use self clean function. 6 months later after turning off the oven, there was very loud pop from behind the stove. A flame, smoke and sparks jumped up the back of the stove. Luckily I was standing directly in front of the stove when this happened. I pulled the unit away from the way and grabbed a fire extinguisher. I immediately called Frigidaire customer service again. I was told it was the circuit board shorting out and I could purchase a replacement part. On 9/20/2014 while pre-heating the oven, the front panel display an f10 error with loud beeping. The oven could not be turned off while the f10 error was flashing. none of the buttons were responding, so the unit was turned off at the breaker. Frigidaire customer service was contacted for the 3rd time. This time we were informed that it was thermostat and that it should re-set after a 5-10 waiting period before turning back on. I explained that the oven/stove had become so hot that the countertops and floor surrounding the stove were extremely hot to th