SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20150319-5CFB7-2147434410. Severity: Incident, No Injury. Matched catalog product: Dream On Me Dream On Me Full-Size 2-in-1 Folding Baby Crib 673. Source model text: Dream On Me - 2-in-1 Folding, Full-Size Crib. Incident: In Aug 2014, I purchased the Dream on Me 2 in 1 Folding Crib (http://www.walmart.com/ip/Dream-On-Me-2-in-1-Full-Size-Folding-Crib-Espresso/13278310) and my son was born [REDACTED] and started using the crib coming home from the hospital. Less than a month later, the 4 caster wheels started falling apart and collapsing. I contacted Walmart on Oct 13, 2014 and Walmart suggested I contact the manufacturer. On Oct 24, 2014 I contacted the manufacturer and they sent me replacement caster wheels. I replaced the wheels and again in less than 1 month, the wheels fell apart and started collapsing again. I contacted the manufacturer again and some email communications were received and upon my request for a resolution for the defective product, the manufacturer stopped replying to my email and I have sent across 3 follow up emails and noone has responded. The collapsed wheels are posing a risk of suffocation, as the baby is not on a flat even surface, but rather at an angle. No harm has been done to the baby as I have since bought a replacement crib from another manufacturer.