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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20150326-BED40-2147434197

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150326-BED40-2147434197. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: hp office jet 6600. Incident: I have an HP office jet 6600 printer . it is less than 2 years old. the printer malfunctioned, error about printer head alignment. I called HP, while working on the phone with an HP rep try ingot fix it via un plugging and removing cartridges it went on fire. smoke coming out of it! I looked inside and there is a puddle of ink on the right where the smoke is doing from. This could have been a major catastrophe if I was sleeping or not home. house fire death resulting. this product needs to be removed from the market.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20150326-BED40-2147434197. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.