SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150401-777E9-1477021. Severity: Incident, No Injury. Product: Hydro Shark SH-011 (Heating Boiler). Incident: This caller is reporting his boiler purchased April 18, 2004. The caller has had to have the circuit board replaced twice in the past ten years. The most recent replacement was completed around 2011. April 1st, 2015 the caller and his wife woke to odor of something burning. The caller followed the odor to his service room where there was gray smoke . No flames were visible. The caller flipped the breaker off then contacted the fire department who advised him that the Wirsbo radient flooring circuitry had caught fire/no combustion but heavy black smoke present. (Pictures will be attached to the signed report when returned.) The circuit breaker did trip but too late, it did not trip when it should have done so. There are no injuries to be reported The caller has contacted the manufacturer by leaving a message with the receptionist and email with pictue. He is waiting for the manufacturer to return his call.