SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20150427-87FB0-2147433387. Severity: Incident, No Injury. Matched catalog product: Kidde KN-COSM-IBA. Source model text: P12040 and KN-COSM-IBA. Incident: I purchase 5 Kidde Model P12040 smoke alarms and 2 Model [REDACTED] CO and smoke alarms for an addition I was putting on my house. I had a professional electrician do all the wiring in my house. Shortly after install I started having false alarms. I knew they were false because I have one of each type still install from before the renovation and they were not going off. As they would go off I would remove each one that caused the system to go off. out of the 7 units only one had not gone off within a week. I called kidde customer service to see what was going on. They had me run all kinds of tests on my electrical system. All came back as they should. The final test was simple leaving them not hard wired and putting a battery in. Of course one went off as I expected within 10 minutes. A second was within 20 minutes. Kidde said they would replace the two units, however they never arrived in the mail as they said. After 6 months I still have not received assistance on any of the malfunctioning units. I was forced to return them and buy another brand (first alert). I have them now installed and do not have any false alarms, I have reached the conclusion that the issue lies in their product. A consumer should not have to worry about whether a alarm is real or not. Soon a person will ignore a alarm and it will bite them.