afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sony Vaio TCG71315L Product VPCEB490X

Category

Electronics

Report number

20150611-594D1-1490304

Ownership age

About 51 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20150611-594D1-1490304. Severity: Injury, Level of care not known. Product: Sony Vaio TCG71315L Product VPCEB490X (17" lap top). Incident: Over the past year the consumer have been having trouble with the laptop overheating. In Dec. 2014 it blew the battery which was in good condition when it switched off because of the overheating problem. It subsequently blew the power adaptor. It overheats after 30 minutes of usage and I have burned my hands on more than one occasion. The consumer did not require any medical attention. The consumer went to the Sony store in [REDACTED] and was advised that Sony no longer manufactures laptops. (01/2015) The consumer contacted the manufacture. The consumer was advised to take it to Best Buy. The consumer had already been to Best Buy. (03/2015) The consumer contacted Sony. The consumer was advised that she could send the unit to their facility in Texas, but it would be at her risk. The consumer did not send the unit to Texas

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20150611-594D1-1490304. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.