SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20150615-27DB7-1490789. Severity: Injury, No First Aid or Medical Attention Received. Product: Shark Handheld Vacuum battery #XB780N model SV780_N (battery inside of a cordless vacuum cleaner Manufacturer website url: www.sharkclean.com Manufacturer phone number: 800-798-7398 Date manufactured: 09 14). Incident: (06/9/2015)The consumer was using the vacuum to pick up pet hair. After about three minutes, the vacuum died. The consumer put the unit on the charging cradle. The consumer was waiting for the green light to go out to indicate that the charge is complete. The green light did not go out that day. The next day he noticed that the unit was still charging. The consumer attempted to pick the unit up and noticed that the plastic was extremely hot. He opened the battery compartment. When he grabbed the battery to take it out, it burned his fingers. The consumer took an infrared thermometer to measure the temperature. It registered 210 degrees. The consumer burned his thumb ,index and middle fingers on his left hand. No medical attention was required. (06/11/2015) The consumer contacted the manufacturer. The manufacturer offered the consumer a new battery.