afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Ryobi Ryobi 20 Inch 48-Volt Cordless Self-Propelled Lawnmower -

Category

Home & Garden

Report number

20150713-57391-2147430311

Ownership age

About 49 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20150713-57391-2147430311. Severity: Incident, No Injury. Product: Ryobi Ryobi 20 Inch 48-Volt Cordless Self-Propelled Lawnmower - (I'm inquiring about a product we own: a Ryobi Model RY14110A 48 volt 20-inch self-propelled lawnmower (Serial# BMP0780024). Our batteries weren't charging and my husband pulled them out. They are bulging and look dangerous. I started researching the internet including Home Depot where we bought it, as they are a Ryobi distributor. Many people on the reviews complained about their batteries not holding a charge, some posted pictures of the bulging, and others stated their batteries leaked acid in the garage. Supposedly a poor charger was the cause but Ryobi didn't contact us. The reviewers also said that Ryobi Customer Service hasn't been helpful, but a Ryobi Facebook e-mail address was. My husband e-mailed them today and they weren't helpful and told him to call Ryobi Customer Service. My husband called Ryobi Customer Service and they basically said since our lawnmower was built in 2011 that we are out of warranty. However, we were never notified of a recall and I don't see one on this website, either. Many reviewers bought new batteries but they just stopped working due to the malfunctioning charger which was causing the batteries to go bad. Some of the Home Depot reviewers had Ryobi reply on the website and suggest they buy a different Ryobi lithium model--even thought they had already spent $400-$500 on this model, plus any battery replacements at $129 a crack. Aren't companies supposed to replace defunct products/issue a recall? Reviewers commented that there was a recall but hardly anyone (including us) knew about this. I put the bulging batteries in a box in our cool basement. With temperatures hitting 90 degrees this weekend, I didn't want to risk an incident in our garage due to overheating. However, I also don't want to get rid of the evidence in case someone wants to see it. I took pi

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20150713-57391-2147430311. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.