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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kidde Smoke Alarm model P4010DCS-W and p4010DCSCO-W

Category

Smart Home Device

Report number

20150727-8F97C-2147429923

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20150727-8F97C-2147429923. Matched catalog product: Kidde Smoke Alarm model P4010DCS-W and p4010DCSCO-W. Incident: Complainant purchased newly constructed home in October 2014 and in June 2015 his 8 hardwired smoke detectors started falsely activating during the night and day. He contacted Kidde customer support and they advised him to trouble shoot them by disconnecting them from the hard wire and running them on battery power. After conducting the test, he found that 2 out of the 8 units were defective. He contacted Kidde customer support again and they sent him 2 new detectors. He asked if he needed to send them back to be examined and they told him no and instructed him to throw them away.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20150727-8F97C-2147429923. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.