SaferProducts incident

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20150804-49B6E-2147429666. Product: Weber SP-310. Incident: Weber Grill Model SP-310. When grilling and lid is open, user can easily burn hand when reaching to close the lid. I have burned my hand twice since purchasing this grill a month ago. I owned a previous Weber grill (Genesis 1000) which was designed so that the handle extended sufficiently beyond and below the lid, and the user would grab the handle without touching the hot lid. This problem on the newer SP-310 model could be fixed by Weber engineering by designing a replacement handle which would extend lower over the lid, allowing the user to grab the handle without touching the lid. I strongly hope that Weber will either recall this and similar models, or provide a revised handle that users can self-install to prevent burns. (Weber customer service informed me that their manual states that users should wear over mitts when using the grill, which is an unreasonable expectation and precaution).