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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.92303010

Category

Kitchen Appliance

Report number

20150824-174EF-2147429056

Ownership age

About 98 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20150824-174EF-2147429056. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92303010. Source model text: 790.96009601. Incident: This incident has happened at least 15 times over the course of the last year. Two large front burners will increase to high temperature even when set on another temperature. These same two burners will not turn off when we turn the knob off. We try turning it off and on back and forth and they will not turn off. The only remedy is to cut power via the circuit breaker. Even then sometimes when we turn the circuit breaker back on the elements are still on. So we have to wait a while sometimes. This has happened numerous times and we have burned food and nearly ruined some of our pots and pans. It is a VERY serious fire hazard that jeopardizes my household. Now I am forced to fix it due to the item being reported on a home inspection and the buyers not wanting to inherit a seriously defective stove. Kenmore/Sears should recall and fix this item for free as many people have the same issue.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20150824-174EF-2147429056. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.