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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.92183011

Category

Kitchen Appliance

Report number

20151013-DF3A9-2147427572

Ownership age

About 11 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20151013-DF3A9-2147427572. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92183011. Incident: My glass oven door exploded. I went online and discovered that this is an ongoing issue with tempered glass. We had to use the oven and hour prior to the explosion. however, there were people online to whom this had happened and they have not use their oven for over 24 hours. This is an issue during the manufacturing process where there is a defect in the tempered glass. And this can happen at any time under normal circumstances. I would like to know what can be done to have my oven glass door replaced/fixed for no cost to me.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20151013-DF3A9-2147427572. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.