SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20151103-28FD7-2147427022. Severity: Unspecified. Product: lennox natural gas or propane fireplace MPD40RPM (LENNOX natural gas or propane Lennox and Superior brand fireplaces Model: MPD40RPM SN: 6412G70248 Propane FIreplace). Incident: This is in connection with your Lennox Recall: Recall date: JULY 25, 2013 Recall number: 13-744 We recently had an issue with trying to light our pilot and flames started shooting out underneath the pilot assembly. We researched and found the model was recalled. In calling Lennox, they stated that there was nothing wrong with the connection to the pilot, however, the recall states: "Haazard: Defective fireplace gas connectors can leak, posing a fire hazard.". Lennox and their affiliates have been terrible to deal with. Their "affiliates" are requiring that we pay $150 up front for them to come out as they all state that's not part of the recall. Why would gas leak from a connection and flame up not be part of the "Gas Connector" listed in the recall. The fireplace is only 2 years old. I do not think we are the only consumer that has had this issue--it's most likely Lennox and their partners bully us into thinking it's not part of the recall when obviously GAS IS LEAKING FROM A FAULTY GAS CONNECTOR AND IT'S FLAMING UP.