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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sears Sears Kenmore Elite Washer Model #11031633611

Category

Kitchen Appliance

Report number

20151107-068D4-2147426916

Ownership age

About 65 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20151107-068D4-2147426916. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Sears Sears Kenmore Elite Washer Model #11031633611. Source model text: 790.48023801. Incident: i have a Kenmore Elite oven. The racks routinely fall and we routinely get burned and lose food. Fortunately, to date, no one has been seriously burned, however, i am very concerned that if the rack falls when the door is open and there is hot liquid contents, someone could be severely burned. I went to mySears forum today to find dozens of these complaints, which is where I learned that my situation is not an isolated incident, but common with this oven model. Sears apparently has done nothing but offer lip service.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20151107-068D4-2147426916. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.