SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20151123-1AAC5-2147426420. Severity: Incident, No Injury. Matched catalog product: Samsung NE58F9500SS. Incident: Purchased a Samsung 30 inch self-Cleaning Slide-In Electric Convection Range. The control knobs are easily accidentally activated "on" to heat the glass burners. This is a fire hazard and a personal injury hazard to people and pets. After reading other consumers complain of this problem I thought only and idiot would have something like accidentally turning on a stove top happen to them. We bought the stove. Then it happened to us 3 times in two days. Each incident involved the cooktop being covered with protective fabric while working around the oven. Each time the burners became accidentally activated "on" without the victim's knowledge. The first time a towel was placed over the glass cook top while a handyman was installing an over the range microwave. Although the oven door was locked, a front burner knob was accidentally turned on by the handyman bumping into it and noticed when the towel was scorched and the handyman felt the heat of the scorched towel. Fortunately, he was not burned because the towel protected his hand. My husband and I needed to remove the microwave over the stove (to fix the air vent.) We had covered the glass cook top with a polyester pillow to protect it from possible damage if the microwave were accidentally dropped. We accidentally turned the stove on and didn't realize it until we smelled the pillow smoking. Fortunately, we were right near the burning pillow and removed it from the cook top before it could catch fire. The polyester pillow melte