SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20151130-B46CA-1534897. Matched catalog product: Craftsman 247.288820. Source model text: 247.883960. Incident: Consumer stated that his snow thrower has a failure defect. While pulling the cord to start the unit it broke and he fell to the ground. He contacted the retailer and he was advised that a service technician would be sent out , however, when the service technician came out (11/2015) he was advised that there was a charge. He advised him that the retailer informed him that there was no charge for the visit. He was contacted later that the unit was no longer out of warranty and he would have to order the parts.