SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20151229-80F44-2147425345. Matched catalog product: Apple iPhone. Source model text: iPhone 5. Incident: Recently I have been having issues with my Apple iPhone 5, so i took it in to a nearby Apple store where a tech had diagnosed the issues stemming from a defect known as a swollen battery. She told me that the phone could not be repaired since they had been instructed not to take apart any phones with a swollen battery because of the risk of them exploding and causing harm to the technician, and that my only resolution was to replace the phone. I chose to do a little research into the issue myself before replacing the phone, which is when I discovered the issue has been pretty regular in the iPhone 5. In some cases individuals were left with burns and other injuries when the phones exploded in their pockets or leaked battery acid on them. I then took the phone to another Apple store where there, once again, the issue was confirmed to be a swollen battery, and she urged me to replace the phone because of the dangers it posed.