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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Motorola VIP2250

Category

TV

Report number

20151230-86BC8-1542808

Ownership age

About 24 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20151230-86BC8-1542808. Severity: Incident, No Injury. Product: Motorola VIP2250 (DVR Recorder). Incident: 12/13/2015 - The consumer was watching television in her bedroom when her daughter told her that she smelled smoke. The consumer and her daughter looked everywhere in their condominium because they could not locate the source. Eventually, the consumer and her daughter came back into the bedroom and noticed smoke coming out in sparks from their DVR recorder. The consumer contacted ATT and was informed they would send out a Service Technician to inspect the unit. 12/14/2015 - The Service Technician inspected the wiring to the unit and the unit itself and determined that unit was at fault. He replaced the unit and took the original one with him. The consumer asked if she could keep the unit but was told that that would not be possible. 12/16/2015 (Approximate) - The consumer contacted her local Fire Department and they referred her to the U.S. CPSC. The consumer indicates that the unit is plugged in 24/7.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20151230-86BC8-1542808. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.