SaferProducts incident

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20160109-77A23-2147424900. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: Samsung electric slide in range model number: NE58H9950WS.. Incident: We sustained injuries from the use of a new kitchen appliance professionally installed by the retailer: Samsung electric slide in range model number: NE58H9950WS. The food poisoning injuries were due to under cooked food caused by the oven's failure to timely and properly reach cooking temperature set at 375 degrees. When food was placed in an empty pre-heated oven set at 375 degrees the result was a 100 degree drop in the oven's internal temperature. A calibrated thermometer was utilized to discover the defect. The defective oven does not recover to cooking set point temperature of 375 degrees until after 30 minutes which is not normal. The result was grossly under cooked food which is a dangerous hazard. When adhering to proper cooking technique, which we did, there is no way a consumer can predict when a meal is fully cooked, can be removed from the oven and safely eaten without fear of injury due to under cooked food due to the unpredictable cooking design of this oven. Samsung recommended to raise the oven temperature calibration which we did. This resulted in much higher cooking temperature which incinerated a meal and did not remedy the defective design of plunging temperature along with failure to properly raise the temperature to set point when raw food is placed in a pre heated oven. Altering the set point of the oven did not fix the problem due to inherent defective and poor design. This model should be immediately recalled due to safety, health concerns and potent