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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.92303010

Category

Kitchen Appliance

Report number

20160115-8AD66-2147424679

Ownership age

About 45 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160115-8AD66-2147424679. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92303010. Source model text: 790.90319012. Incident: Serious fire/burn hazard with our Kenmore Elite Range Model 790.9031, black, with convection and dual "simmer select" burner. We were noticing issues with the simmer/select burner on the back left corner of the range maintaining heat after dropping it down to level 2. In the last week, while cooking, on level 6, the burner suddenly gets extremely hot and the coils turn the brightest orange i have ever seen a burner turn. This happened once last week, so we let it cool and plugged and unplugged the coil. This morning, as I was cooking pancakes, it suddenly heated up extremely fast - so fast that the batter went from wet to a black pancake in less than 15 seconds on level 6. Had I not ripped the pan off the burner and the pancakes immediately off the pan, we would have had a fire. It was extremely dangerous. The coil looked like the sun it was so hot. The range is less than four years old (purchased 4/23/2012) and I saw a consumer complaint about this exact issue reported in May of 2015.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20160115-8AD66-2147424679. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.