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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hamilton Beach TYPE ST29

Category

Kitchen Appliance

Report number

20160123-9AC70-2147424394

Ownership age

About 26 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160123-9AC70-2147424394. Severity: Incident, No Injury. Product: Hamilton Beach TYPE ST29 (Hamilton Beach Breakfast Sandwich Maker (single sandwich)). Incident: We purchased a Hamilton Beach Breakfast Sandwich Maker (single sandwich). It worked very well and there were no problems. It was used as per instructions and maintained accordingly. After approximately 25-30 uses I picked it up to clean the counter and noticed that a plastic cover located on the bottom of the appliance had fallen off. The plastic had disintegrated and exposed the electrical wires used to heat the appliance. I contacted the company and all they were interested in was proving me with a coupon that would have allowed me to purchase another one for ten dollars or a half off. When I explained that this could have started a fire or electrocuted someone, they returned to trying to issue the coupon. I asked that the complaint be forwarded up the chain of command and I have not heard from anyone.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20160123-9AC70-2147424394. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.