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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Supco SCM150

Category

Home & Garden

Report number

20160219-68F42-2147421580

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160219-68F42-2147421580. Severity: Incident, No Injury. Matched catalog product: Supco SCM150. Incident: On February 14, 2016 Supco SCM150 Type2 SPD surge protection unit installed by Chas Roberts Co. onto subpanel of A/C unit malfunctioned and caught fire. Supco unit made several loud tapping noises then caught fire and melted. Fire Department responded & monitored to ensure fire not spreading to internal walls of home. Side of house (synthetic stucco) damaged by smoke from fire. FD stated cause was Supco unit. Electrician responded to evaluate damage, restore power, ensure safety of house, and document. Chas Roberts HVAC Co. called. Stated sending someone for �fire inspection�, but instead, regular technician responded. Technician removed faulty/burned Supco unit and tried to sell and install a different model unit. Technician stated they were aware of recall of Supco units by the company 4 months ago, but it was �unofficial�so Chas Roberts Co. not required to replace units they sold and installed. Next step is to discuss incident with management level representative from Chas Roberts HVAC Co. to determine their response to my immediate incident, as well as plans for removal of the faulty Supco unit from their other installation locations.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20160219-68F42-2147421580. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.