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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung FTQ353IWUX

Category

Kitchen Appliance

Report number

20160510-630BC-2147419623

Ownership age

About 72 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160510-630BC-2147419623. Severity: Incident, No Injury. Matched catalog product: Samsung FTQ353IWUX. Source model text: FTQ353IWUX/XAA. Incident: I had 3 sleeping babies, 2 men working on our basement, and I was baking with my other child. I Turned my oven on to preheat it. Something "popped" and started on fire from the electrical pane on the back of the range. Samsung has given me the run around for over a week, saying someone will come fix it but without anyone every reaching out or showing up. Many other owners of this oven have the same complaint, I would like to work towards a recall of these ovens, due to the life threatening defect!!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20160510-630BC-2147419623. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.