SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160524-110FB-2147419330. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: LG LG Gas range, Model LDG4313BD. Source model text: lrg30357st. Incident: Feeling sick for days: burning eyes, sore throat, coughing, headaches, fatigue. Thought it was pollen, allergies. Then tried to turn on super boiler burner on LG gas RANGE but middle burner came on instead and I couldn't' turn it off. It stayed on no mater what I did. It was Sunday so called gas company. Took hours but when they finally came said gas leak in stove and turned off gas. Took 2 days for repairman to come. He checked for leaks but showed me that all 5 knobs had a plastic part cracked that made it impossible to turn any of the burners off completely. It cost $450 for replacement knobs and they are made of the same cheap plastic part that is very vulnerable to cracking and resulting in same hazard. This is a $1900 stove. I was sickened by the fumes, but could have died from breathing these fumes. This knob design flaw is a fire, explosion, injury hazard and should be recalled immediately. Researching replacement knobs, I literally read hundreds of this same complaint on a dozen sites. When I called LG to express my concerns all they would do was give me a number for a business that has been trained to fix their product. All they cared about it their profits.