SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20160609-11AC4-2147417930. Severity: Incident, No Injury. Matched catalog product: Frigidaire Electric Range Model FFEF3054TS. Source model text: FEFL79DCD. Incident: This incident involved a Frigidaire range/oven with glass top and double glass door used in a consumer home environment. The oven had been in use at a baking temperature of 400 degrees approximately 30 to 45 minutes prior to the incident. After having dinner my wife and I were in our living room when we heard what sounded like a stack of plates hitting the kitchen tile floor followed by the sound of shattering glass. When we entered the kitchenit was obvious the outer glass of the oven door had exploded outward. Broken glass was scattered across the floor and small patches still hung from the perimeter of the door opening. I have pictures of the incident to include with this report. I have talked at length with Frigidaire/Electrolux customer service and they have refused to even provide a no charge service call to determine if this incident is related to manufacture because my product is out of warranty. Initially I thought a call would be provided if I would contact Electrolux Service at 877-435-3287 to set it up. When I called and provided my Reference Number I was told it would cost $125 for the visit. I do not consider the standard product warranty to limit manufacturer liability for a catastrophic failure such as this. My Reference Number for this incident is [REDACTED] thru Electrolux Customer Service at 877-435-3287. I spoke with both [REDACTED] and [REDACTED] there.