SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160706-EC2C4-2147417234. Severity: Injury, Level of care not known. Matched catalog product: Samsung Samsung Galaxy Tab 4 Model SM-T230NU. Source model text: ME21H706MQG. Incident: On November 9, 2015, we purchased an entire kitchen suite of Samsung appliances including a French door refrigerator, microwave oven, dishwasher and electric range. After only a few months, the refrigerator's ice maker no longer worked and I had to contact Samsung for replacement of the entire ice maker unit. For the past 2 months, my microwave oven is no longer functioning properly and I have contacted Samsung support numerous times. Their service contractor, Lakes Electronics, sent a repairmen out 3 wk. ago but he was not sure what the problem was and left without doing anything. After 2 wk. the microwave again stopped working completely, losing its total power and display. I again called Samsung who after 5 days faxed the service order over to Lakes Electronics. Lakes called me and said the first opportunity a technician could service the microwave was in 10 days from then! Mind you, all this time, the microwave was not operational. I again called Samsung yesterday to tell them of my dilemma and while on with customer support, we ran the microwave to discuss in detail what it was doing. Not only is it not running on full power and then loses total power and display, when I felt the right side of the microwave, I burned my finger pads, it was that hot. Customer support told me to unplug the microwave to avoid its catching fire or blowing up which we did! She also typed copious notes into their system for the technician and also told me a product specialist would call me bac