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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Amana AGR5630BDW1

Category

Kitchen Appliance

Report number

20160711-849B6-1581488

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160711-849B6-1581488. Severity: Incident, No Injury. Product: Amana AGR5630BDW1 (gas range with oven). Incident: When the igniter for the oven is turned on, it does not ignite. Sometimes it takes 3 or 4 tries, before the oven comes on. The problem started a year ago and has been consistently happening since that time. The consumer contacted a [REACTED] technician to come out an look at the oven. The consumer previously had a [REDACTED] range and this tech. serviced it in the past, so she felt comfortable having his look at this one. A tech. came out in 6/2016 and said that he has seen this problem before and other technicians have mentioned it as well. The tech. told the consumer that there is a problem with the air-flow to the igniter, which causes the delay for the igniter. The tech. said that there is a fine piece of metal in the igniter components, which is paper thin. They bend this metal to help with the air-flow, which is what he did for the consumer. After the repair, there was some improvement, but the problem continued to occur. The consumer is concerned that this could present a carbon monoxide hazard or a fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20160711-849B6-1581488. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.