SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20160916-1BB3F-2147414093. Matched catalog product: Samsung galaxy. Source model text: Galaxy S6 Active. Incident: Summary of Samsung Galaxy S6 Active Explosion/Burn Incident: It appears that Samsung is saying only the [REDACTING] has a problem. My Samsung Galaxy S6 Active (available through AT&T only I think) also burned up while charging via a Samsung charger. The smoke alarms went off and our bedroom was filled with smoke. There was char on the curtains about 2 feet away from the bed and charred marks on the headboard; the phone burned through the hardcover of a book. Both AT&T and Samsung said that I should deal directly with Samsung on this and I sent my phone to Samsung at their request. This happened at the beginning of June and Samsung finally sent me a check in August after giving me a huge runaround (likely that the Samsung [REDACTING] recall was already in the works.) After multiple weeks, I was told that it was taking so long because I filed a claim instead of just accepting payment for my phone of accepting another model of Samsung 6 because the �Active� model is only available through AT&T. My claim included the cost of my burned phone plus approximately $140 for a $40 [REDACTING] (that works great by the way), 2 curtain panels, the cost of the burned book and a few dollars that I paid to have the headboard cleaned. I did not claim anything for the huge amount of time I spent just trying to get Samsung to talk to me about the status of my phone. And laughably before they sent me a check, they sent me a coupon for shopping on the Samsung website for a new phone. I received my