SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20160920-F4331-2147413909. Severity: Incident, No Injury. Matched catalog product: Samsung galaxy. Source model text: Galaxy Note 7. Incident: I had purchased a Note 7 on Craigslist and was returning home from the purchase with my buddy. I was charging the phone in the car and noticed it began to get quite hot to the touch, so I placed it in its box, closed the flap, and put it on the floorboard to continue charging. After about maybe 10 to 15 minutes we noticed a strange chemical smell, then there was a loud "POP" and the box was on fire and smoking. I instantly grabbed the box and threw it out the open window while we were going down the road, as to avoid injury to myself or the car, and to make sure it didn't cause my friend to crash. This was before the recall had been made, so I was unsure of what to do or what had really just happened. About a week later I saw the recall from Samsung, so I emailed them and was assured I would have their full support, I then called a few times to explain again what had occurred to them and went about the process of getting my replacement. Samsung is in the process of getting me my replacement now, buy are trying to change their terms and are asking for the IMEI and/or a reciept to complete the replacement, (Even after they have said they will replace or refund ALL Note 7's, your official recall has came out, and the factwo that it exploded.) which I have neither as the phone and box were destroyed by the fire and lost in the actions I took to protect myself and my friend, and there was never a reciept, as it was a seller to seller sale, and none are usually provided, and if are