SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20160926-F995E-2147413684. Severity: Injury, No First Aid or Medical Attention Received. Product: Electrolux EI23BC56IS8 (Electrolux Stainless French Door Counter Depth Ice and Water in Door Refrigerator). Incident: The icemaker in our Electrolux French door Counter depth refrigerator with ice/water in door dispensed the thermosensor as well as some styrofoam into a glass of ice. When I removed the ice container and was trying to see the problem, the exposed wires from the icemaker came in contact with my hand and shocked me. Shortly after that the entire unit lost power. I was shocked by the incident but did not go immediately to the doctor. I was thankful that I was here and none of my children were electrocuted or hurt by the defective appliance. I contacted Electrolux immediately but was simply told the unit was out of warranty and they tried to sell me an extended warranty. They did not inquire about my shock or the unit or express any concern. I read about some similar problems with a previous electrolux icemaker but was informed there was nothing wrong with mine and it was not under recall. Since I was shocked by the exposed wires, I disagree vehemently. I spoke with the consumer department at electrolux again today and again was told the unit was not under warranty and they would be happy to sell me an extended warranty.