SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20160930-08CEC-2147413463. Severity: Incident, No Injury. Matched catalog product: Samsung galaxy. Source model text: samsung galaxy s6 active. Incident: 9-26-2016 I woke up at 5:30 took phone off charger and did usual checking email and played games on phone until 6:30. Phone was not hot that I could tell. After taking kids to the bus about 20 minutes without using the phone I took it out of my pocket laid it on my bed and it popped really loud and start spewing smoke and melted plastic out of the phone on both ends, screen shattered and the case melted. The smoke alarms went off and the phone was too hot to touch. So much smoke it took all day with Windows open and fans blowing out the windows to get the burnt plastic smell out od the house. Burned my sheets but because of the case the damage was minimal. I believe there is a problem with this phone battery also. I have talked to Samsung with no resolution as of 10-30-2016. They tell me someone will call me and I have to call and get different info each time and I have sent all the documentation. They have asked for. I was just seconds from removing the phone from my pocket and just seconds from being injured. This is a safety concern that should be looked into.